Pick n Pay Rosmead: The Kenilworth Head Office Address and Why It Is Not a Shop
Quick answer: The only Pick n Pay result we found for Rosmead is the company's head office, Pick n Pay Office Park, 101 Rosmead Avenue, Kenilworth, Cape Town 7708, which is a corporate address and not a store. If you were looking for a shop, you need the Pick n Pay store locator and a suburb or town, not the head office. For complaints, enquiries or feedback, use customer care channels: the toll-free line 0800 11 22 88, the email customercare@pnp.co.za and the WhatsApp chat reported at +27 60 070 3037, all as listed in news coverage, and confirm them on the official website before use.
Last updated: October 2026. The head-office address comes from company profile pages and the contact details from Briefly and Stuff.co.za coverage seen in search results; they may have changed. Worked numbers are invented.
Background: head offices and customers
Large retailers keep their head offices in corporate parks, away from shopping traffic. These buildings house the people who plan ranges, negotiate with suppliers, run finance, marketing, logistics and technology. They are not designed for walk-in customers and normally have security at the gate. A person who arrives to complain about a product or a till error will be sent back to the store or the customer care channels. This is not unhelpful; it is a matter of process, because complaints need to be recorded and handled through the system.
The Rosmead Avenue address appears on company profile pages because it is the registered office. Searching for "Pick n Pay Rosmead" will surface that address, which can mislead a shopper who wants a store. Rosmead Avenue is a long road in the Kenilworth and Wynberg area, with other businesses and residences along it. The head office is not a supermarket, and there is no shopping at the gates.
What to do instead
If you want a store, use the locator: enter a suburb, town or postcode and choose a store. If you want to complain about a product, start with the store manager, bring your slip and the product. If you are not satisfied, use customer care: call the toll-free line, send an email or use the WhatsApp chat, always checking the number on the official site first. Describe the problem, state what you want and give details: date, store, product, batch and slip number. Keep records of the reference number.
If you want to give feedback or suggest a product, customer care is also the right route. If you are a supplier, the group has supplier channels listed on its site. If you want to apply for a job, use the careers section on the official site and never pay a fee. If you are an investor, use the investor relations pages. If you are a journalist, use media contacts. On invented numbers, a customer who wastes a R60 taxi fare going to the head office for a R40 refund loses R20 in the process; a phone call would have been free. Choose the right channel.
| Need | Right channel |
|---|---|
| Find a store | Store locator and app |
| Complaint about a purchase | Store manager, then customer care |
| Job application | Official careers pages; never pay |
| Investor or media enquiry | Official corporate pages |
Consumer tips and rights
Under the Consumer Protection Act, you have the right to goods of good quality and to fair treatment; defective goods can be returned within six months. If the company does not resolve a complaint, you can approach the National Consumer Commission or an ombud. Under the Protection of Personal Information Act, you can ask what data the company holds and complain to the Information Regulator about misuse.
Beware of fake customer care numbers and messages that claim to be from "head office" offering refunds or prizes. Never share one-time PINs, card PINs or passwords. Verify contact details on the official website. If you have a genuine reason to visit the head office, phone first to ask whether visitors are accepted. Knowing the purpose of each address and channel saves time, protects you from scams and gets your query to the right place.
Frequently asked questions
Is there a Pick n Pay shop at Rosmead?
The Rosmead address we found is the head office, not a store.
Where do I send a complaint?
To the store first, then customer care channels; confirm numbers on the official website.
Can I visit the head office?
It is a corporate site; phone first and expect to be redirected for customer queries.
Sources
- Company profile pages for Pick n Pay Office Park (101 Rosmead Avenue, Kenilworth); Briefly: Pick n Pay's contact details (2024); Stuff.co.za (2021) (as summarised in search results)
- Consumer Protection Act; Protection of Personal Information Act
Wikipedia: Pick n Pay
